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Frequently Asked Questions
End-User Trial License
FireDaemon end-user software products run in trial mode for 30-days. Once the trial period has elapsed, you will need to purchase a license.
End-User Trial Extension License
If you need more time to evaluate our end-user software products or you wish to test our licensing, you can request an extension trial license.
All OEM products are a functional superset of the end-user equivalent. OEM products can be distributed royalty-free per the terms and conditions found in our EULA. Please download and try the end-user version first. If necessary, contact us to discuss your integration and deployment needs.
Software Assurance & Priority Technical Support Subscriptions
We offer upgrade and support subscriptions for all our software products. End-user software products require subscriptions to be purchased separately. OEM software products include a 12-month subscription by default.
Credit Card Not Required for Trial
You do not need to supply your credit card details to trial our end-user software products.
All purchases of FireDaemon Technologies Limited software are processed by Cleverbridge, a third-party payment processor.
Prices, Taxes, and Payment Methods
All software license prices are in US$ and exclude tax. You can pay by credit card, PayPal, wire transfer, and various other region-specific methods during the checkout process.
Purchase Orders & Terms
We do not directly accept Purchase Orders nor offer payment terms. If you need to purchase via a Purchase Order, then please contact one of our resellers.
Corporate Tax Exemptions
Please provide your Company Tax ID during checkout to avoid being charged local taxes. Alternatively, you can obtain a Cleverbridge Document ID to claim your exemption.
License Key Delivery
All license keys are delivered electronically via email once your purchase has been completed and payment is received. If you have lost your license key you can recover it.
Please download and test our software prior to purchasing. We do offer refunds under various circumstances. For more information, please see our Refund Policy.