Frequently Asked Questions
End-User Trial License
FireDaemon's commercial software products run in trial mode for 30-days with the exception of our Integrator variants. After the trial has elapsed the software product will revert to read-only mode. You will then need to purchase a license.
End-User Extension License
If you need more time to evaluate our commercial software products or you wish to test our licensing, you can request an extension trial license.
Priority Technical Support and Software Assurance
We offer support and upgrade subscriptions for all our commercial software products. some products require support and upgrade subscriptions to be purchased separately. Please ensure you are aware of your support and upgrade entitlements prior to purchasing.
You do not need to supply your credit card details to trial our commercial software products.
Prices, Taxes, and Payment
All prices are in US$ and exclude tax. You can pay by credit card, PayPal, purchase order, wire transfer, or cheque during the checkout process.
To not be charged tax you will need to provide your appropriate tax identification number during checkout. Alternately, you can obtain a Cleverbridge Document ID to claim your exemption.
License Key Delivery
All license keys are delivered electronically via email once your purchase has been completed and payment is received. If you have lost your license key you can recover it.
Please ensure you take full advantage of the trial license period to fully test our software otherwise you can find our Refund Policy here.