FireDaemon Policies

FireDaemon Privacy Policy

 

We respect your privacy online. When dealing with our support team or purchasing software licenses from us you may be asked to disclose information about yourself, your company, your computer systems, applications, and operating systems.

 

Our Policy

We respect your privacy. We do not tolerate any form of online abuse. Information that you supply us as part of any interaction with us (e.g. visiting our website, purchasing software, seeking sales and technical support) is kept private and confidential and is only accessible by authorised employees on a need-to-know basis. We retain the information that you supply us for only the amount of time that is permitted based on statutory requirements. We do no harvest or sell your information. We do not distribute your information to any third-party for any purpose under any circumstances.

 

Exception

It may be necessary for us to email you to advise you of critical software product defects, faults, and issues. These notifications are very rare. You will be given the opportunity at that time to opt-out and never receive any further email correspondence in any form from us ever again.

 

Personal Information

All information that we capture, and store complies with the requirements of the Data Protection Act (UK), 2018. We capture the following information about you as part of our day-to-day operations:

  • Your name, email address, company details, software license details, computer system details, network details, application details and other relevant information supplied by you when you contact us for technical or sales support to allow us to investigate and resolve sales and technical support related inquiries and issues

  • Your name and email address should you subscribe to one of our mailing lists

  • Anonymised IP address and browser information when you visit our website properties.

 

Financial Information

Cleverbridge is our payment processor partner. Cleverbridge is responsible for capturing your name, company name, company address, taxation ID, and payment information (e.g. credit card details) when you purchase software licenses from us. That information is retained and stored by Cleverbridge. We can access purchase information. However, we have no access to your credit card details except the type of credit card used when making the purchase. For more information please see: