Resources
Most of the information on the setup and configuration of FireDaemon products can usually be found in:
Technical Support
For further technical or installation questions please submit a ticket. It helps us tremendously if you can give as much detail as possible.
Then, we can investigate and troubleshoot the issue you're having.
Sales Support
For all sales and licensing related questions or to submit a PO, please contact our Sales Department via the following methods:
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Submit a ticket to our Sales Department |
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Chat live to our Sales Department (look for the Live Support icon on the top right) |
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Call us on +1 347 468 7467 (USA) or +44 1223 655 441 (rest of world) |
Billing Support
If you are an existing customer and have a query relating to license recovery, billing and payments, please contact our Billing Department.
Support Options and Limitations
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What we support:
For the duration of the Technical Support package, you will receive support on the use of the products (installation, configuration and set up of FireDaemon).
This means that we will assist you by email and, if necessary, by telephone.
If you haven't purchased support, we will do our best to answer the questions via our Community Forums.
If you are a trial user, please submit a ticket or find us on live chat and we'll assist you with your inquiry.
If you don't have Technical Support, you can purchase it now to receive support for your product or contact us to get a quote. Technical Support can be purchased when you buy our products. They generally cost 30% of the license purchase price.
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What we don't support:
Third party application integration and where third party applications are deemed to be interfering with the correct function of FireDaemon.
Integration Support can be purchased at $29.95 per 30 minutes if third party application integration is required.
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Software Upgrades
For the duration of the Software Upgrade package you will receive free upgrades to the latest releases of the licensed software. Software Upgrades is optional.
If you don't have Software Upgrades and want to upgrade to the latest version, please
contact us to get a quote.
Software Upgrade can be purchased when you buy our our products. They generally cost 30% of the license purchase price.
Free 30 Day Trial
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